Refund policy

North America:

Returns & Claims: Due to the perishable nature of coffee, all sales are final. Order issues must be reported within 3 days of delivery. Approved claims may be resolved through replacement or account credit at our discretion.

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at bonjourhi@trafficcoffee.com.

EU:

• 14-day withdrawal window — Customers have 14 days from delivery of the last item to notify us if they want to return their order.
• Return-after-notice timing — Once notified, the customer has 3 business days to send back.
• Refund timing — You will receive your refund once the return has been shipped.
• Return shipping responsibility — The customer pays for return shipping.
• Standard outbound shipping refund — We will refund the standard delivery cost (not upgraded shipping) as per EU law requirements.
• Exemptions — 
• How to start a request — https://shopify.com/8589770818/account